In March, A-Katsastus will begin cooperating with the company that developed the HappyOrNot® customer satisfaction measurement service. The arrangement means that 50 A-Katsastus inspection stations in Finland at a time will constantly monitor customer satisfaction, and customers can give immediate feedback about their visits to the inspection stations.
Seppo Hämäläinen, the Country Manager for A-Katsastus Finland, sees many benefits in the cooperation initiative.
"We have been measuring customer satisfaction in more conventional ways ever since the 1990s. The quality of our customer service is of primary importance to us, and we want to measure our success in this area on a constant basis. We tested the new service at a number of inspection stations at the turn of the year, and it was a positive experience. The wirelessness of the equipment is a great advantage, which makes it possible to easily move the equipment from one service area to another."
The HappyOrNot service has received the Finnish Retail Award and the Innofinland Prize, and has more than 50 client companies in Finland. Most of these are leading service or commercial chains in their business sectors.
"As a pioneer in its business in the Nordic region, A-Katsastus is a very important customer for us," says Heikki Väänänen, CEO of HappyOrNot Oy.
Seppo Hämäläinen, Country Manager, A-Katsastus Oy, tel. +358 (0)50 310 4090,
seppo.hamalainen (at) a-katsastus.fi
Heikki Väänänen, CEO, HappyOrNot Oy, tel. +358 (0)45 652 3668,
heikki.vaananen (at) happy-or-not.com