We are committed to quality
Quality is an important success factor for us, and ensures that our customers are satisfied with our services. We aim to understand the quality requirements of our customers, which we implement by monitoring the processes related to our operations and by focusing predictive improvement measures on them.
We regularly survey the needs of our customers with satisfaction surveys and through various feedback channels. We assess feedback received and analyse development needs related to our products and services. We are sensitive to change and rapidly undertake corrective actions.
The implementation of the goals and the effectiveness of the quality system is evaluated with internal and external audits and management reviews. Our Quality Certificates guarantee that we conduct our business and operating processes in accordance with the defined standards.
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Yksityiset K-asemat Oy